Policies

All Return requests must be made within 7 days of receiving product. Returns must be sent to:

Velogrip by Versiontwo.0 LLC
Attn: Returns Department
201 Riva Ridge
Wylie, Texas 75098

All Returns MUST be authorized by a Velogrip agent. Contact support@velogrip.com to request the RA (Return Authorization) number. The RA form must be filled out and included with the return.

All return shipping is your responsibility except as noted here:

1. If we sent you the wrong product, Velogrip will refund for the most economical shipping.
2. If we sent you merchandise that is defective in function, please send an email to support@velogrip.com

We reserve the right to resell any returned products.


Finishing Policy:

Finishing color dye lots may change. Color shades may vary sometimes with the same color. We strive to keep a color in a continuous shade, but occasionally our mills have a dye lot change that will cause the shade to differ from our previous stock.


Cancel Policy:

Orders may be canceled up to the moment of shipment to customer. If any or all of the order is canceled after order has been paid for and shipped then up to a 20% restocking fee may be applied.


Shipping Policy:

Most orders are filled within 3-5 days and shipped to your specifications. Custom components may add an additional 24-48 hours to your order (or longer, dependent on quantity). Please Note that during holiday seasons shipping may take longer than normal (please adjust to add 1-2 days to your shipping). Velogrip is not responsible for late shipments. We use shippers with proven service. However, even UPS will occasionally lose orders or deliver late. We will help you track and resolve missing package issues, to the extent allowed by the shipper. Some claims have to be made by you, the recipient. ALL orders go into queue according to when they are received. Asking for overnight service does not move an order to the “head of the line”. We will, of course, ship according to your instructions.

Customers that are in the local area are welcome to pick up their order at our location at no additional charge if picked up within 2 weeks. Orders marked for customer pick up at location will be held until the customer picks up or for up to 6 months. Non-Returnable products may be resold without refund if unclaimed after 6 months.

When shipping items via customer account number, speed and method of shipping must be listed. Any orders with unspecified speed will be shipped ground via the account number provided.


Abandonment Policy:

Any product Velogrip deems abandoned by the customer after six months of storage is not refundable and is subject to resale. Funds paid for said product will be considered storage fees and are not refundable. Abandonment is constituted if the customer has either designated to pick up the product at Velogrip.com and has neglected to do such within a period of six months, has not provided alternate shipping arrangements within a period of six months, and/or has not contacted Velogrip or made arrangements with Velogrip concerning the product within a period of six months.


Restocking Fee Policy

Any Return(s) may be subject to a 10%-30% restocking fee if any and/or all of these conditions are met

1. Order was shipped correctly and all product matched what you ordered.
2. Order was returned more than 7 days after receiving it.
3. Product was used or modified before returning.
4. Product was used in a manner that was not intended and/or exceeded maximum usage guidelines.
5. An RA Form was not properly filled out, not included at all with your return, or did not include an authorized RA Number.


Liability Policy

If you are using our products for resale to your own clients, it is further your responsibility to insure the suitability of those products for your client’s end use. We do not endorse client’s designs. Any advice given is not to be construed as an endorsement of that product for your use. Any and all specifications, including listed breaking strengths, are guidelines only. Velogrip liability shall be limited to replacement or refund (as per other guidelines on this page). Velogrip is not liable for incidental damage or injury incurred through the use of our products. When purchasing products on this website, or by phone or e-mail, you expressly agree to this policy.


Privacy Policy:

No Customer Information is ever shared with any other individual or company. Any information gathered from orders/emails/faxes/or any other communication with Velogrip is securely stored at the Velogrip facility.